Course
Providing Outstanding Customer Service: Short Answers & Practical Exercises
Outstanding Customer Service: Short Answers & Practical Exercises
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What does it take for a person to contribute to service success?
In a few sentences, explain some of the expectations for somebody to provide outstanding customer service and contribute to service success (for example: "Those who...").
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Do you have what it takes to provide outstanding customer service?
In a couple of sentences, explain what qualities, values, and experience you have that will help you provide outstanding customer service.
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What type of person contributes to service failure?
In a few sentences, explain what somebody might do or how they might perform in order to contribute to service failure (for example: "Those who...").
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What are some additional things that we can do on a regular basis that would contribute to outstanding customer service?
Give a few specific ideas of what you might do.
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